l>Chapter 7, high quality Management
1.

You are watching: Which of the following statements about iso 9000 is true?

The major elements the TQM include:A.Philosophical element
B.Generic tools
C.Tools of the QC department
D.Human element
E.A, B, C
F.A, B, C, D
2.Generic tools encompass all EXCEPT:A.Run charts
B.Scatter diagrams
C.Sampling plans
D.Quality role Deployment
E.Fishbone diagram
3.The categories because that the Baldrige compensation include:A.Manufacturing companies or subsidiaries
B.Small businesses
C.Educational institutions
D.Healthcare organizations
E.A and B
F.All that the above
4.Which of the adhering to statement is no true around the Deming Prize?A.The primary emphasis of the Deming prize is statistical high quality control.
B.The grading criteria the the Deming Prize include policy and also objectives, analysis, control, future plans, among others.
C.The Deming prize was first awarded in 1951.
D.The scope of the Deming compensation is minimal to firms through U.S. Operations.
E.The sponsors for the Deming Prize are the Union that Scientists and Engineers.
5.The category given the maximum point value in the Baldrige award is:A.Strategic planning
B.Customer and market focus
C.Business results
D.Process management
E.Human resource focus
6.Which high quality Guru promoted that senior management is responsible for 94% of quality problems?A.Crosby
B.Deming
C.Ishikawa
D.Juran
E.None of the above
7.Which that the adhering to is not a measurement of architecture quality?A.Features
B.Durability
C.Serviceability
D.Customization
E.Reputation
8.Testing is an instance of:A.Appraisal costs
B.Prevention costs
C.Internal fail costs
D.External failure costs
E.None that the above
9.An example of prevention quality cost is:A.Inspection
B.Testing
C.Train personnel
D.Rework
E.Warranty replacements
10.SPC tools frequently used for constant improvement efforts include:A.Process circulation chart
B.Pareto analysis
C.Cause and effect diagrams
D.Histograms
E.All of the above
11.Which that the following statements is not true around the ISO 9000 series?A.The ISO 9000 is composed of 5 main parts numbered as 9000 through 9004.
B.There are 20 facets in the ISO 9000 criter that relate to exactly how the system operates and also how well it is performing.
C.ISO 9000 is somewhat deliberately vague.
D.There space 3 forms of certification: first, second and third party.
E.ISO 9000 places much more emphasis on client satisfaction and also business results.
12.Which of the following is not one of Deming"s 14 administration points?A.cease dependency on massive inspection
B.institute maintain on the job for every employees
C.reduce sport in output
D.break down barriers between departments
E.

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end the practice of awarding service on the basis of price tags alone
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